No values bank thats moving backwards

I have escalated ********** transactions last year in December on my credit card, i have received a reference number but no one called me. I than did a follow up in January and they informed me that i must fill in disputes forms which i did. Ive sent it to the relevant department and i did several follow ups regarding the case. I was than told that i must escalate it to the department's Team leader which i did. I sent two follow up emails and clearly they don't give a ****.

I work in a customer service environment and we have values unlike Standard Bank. I regret getting a credit cards with the bank that moves backwards in life.

I honestly give up on you guys.