No valid answer for why are customers paying more and others less for the same benefits 😳

So 2 weeks ago I wrote a review "why have I been paying R601 instead of R275 for the same funeral benefits "I have just been on a telephonic discussion with one of their consultant.Basically if you are on the old funeral policy and haven't migrated to Flexi funeral policy you will encounter my problem. It is sickening that you ripping your customers off and you won't take accountability. Apparently the flexi policy was initially a new product for new customers, now suddenly it's for all customers including old funeral policy .Simply ....pay R600 or R275 get same benefits, who is losing money here ????