No Urgency Policy to Customer Complaints at Standard Bank

No Urgency Policy to Customer Complaints at Standard Bank: While Standard Bank personnel are quick to respond to Hello Peter complaints on the public platform, it is clear that in reality the reality is that customers are snubbed and left highly frustrated. After raising a concern about poor customer service and the lack of an available private banker, the focus was rather on resolving the isolated transaction query than to actually sorting out the root issue itself. (i.e. apparently being the over-capacitation of private bankers resulting in their inability to provide prompt and efficient service to their clients). I am still awaiting feedback after my mail response, contesting the closing of my outstanding complaint. Sadly, this isn't an isolated incident and one that is unique to me, since several friends and family members were forced to take their business elsewhere due to the mounting frustration in this regard.