No update from the bank for 49 days.

My Standard Bank account has been on debit hold for over a month and a half now.

I have called in to find out which documents are needed to resolve the matter and provided these documents on the 30th June 2025.

I was advised that I would received feedback within 10 business days. It’s been 49 days with no feedback from the bank. I have followed up on the email I sent with the documents attached, and each time I would receive an email where someone would apologise and then request that the relevant department contact me with an update, but after 5 attempts at obtaining said update, I’ve decided to write this review.

I have money locked up in this account that I now do not have access to for over 50days. The least I expect is a valid update on the matter. I don’t think that’s too much to ask for.