No update / feedback from claims department

On 22 Sep I registered a claim with Standard Bank as my front door and burglar bar were vandalised during a house break in. The claim was logged promptly as an emergency and the supplier (Band B contractors) came on 23 Sep to assess the damage and temporarily bolted the door shut while we wait for the claim to be authorised for them to start with the repairs which he assured me should not take too long . Then I did not hear from Standard Bank nor the contractor regarding this for nearly 2 weeks. I started following up on the matter on 2 Oct, I am promised my details will be passed on to Gordon since he's handling the claim and he will get back to me. Basically, it has now become my job to call Standard Bank's claims department every day to follow up and still get no satisfactory feedback. Long story short, yesterday I eventually manage to get hold of Gordon and he tells me the contractor is still waiting for a quote for my door, which is a standard wooden door with panels and doesn't make sense why it takes them 2 weeks to get a quote on a door. The most frustrating part is that there's no communication on how far the claim's progressing. The service is unacceptable.