MA
Maghmoed A

1 reviews | Active since Jun 2015

12 Jun 2015, 11:49

NO TRANSPARENCY

I signed an offer to purchase in March 2015. As I am sure you will understand, this being my first property purchase, I naturally was very excited.<br> <br> What should be a transaction that allows me to build a lifetime financial partnership with a bank I can trust has translated into just the opposite. <br> <br> Standard Bank, has forced me to use Dajees Attorneys and Conveyancers and it is now 3 months since signing of offer to purchase and the property transfer has not taken place. <br> <br> This has been the most disappointing experience to date in all my interactions with Standard Bank. The manner in which this process has been attended to has been completely unprofessional and the manner in which the attorney conducts his business is disrespectful and opaque. <br> <br> I demand that you immediately allow me to change the transferring attorney. If my request is not met I will be forced to cancel the application all together and will have to seek an alternative financial institution with which to do business. <br> <br>

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Replies (1)
Standard Bank
Standard Bank's reply15 Jun 2015, 11:42
Official
Hello Maghmoed,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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Best regards,