JP
JP P
1 reviews | Active since Oct 2009
23 Apr 2021, 09:54
No time for clients
Dear Standard bank, i find it very sad, that for your customers to get in contact with you, they need to resort to complaining.
None of your contact us options work or you are not bothered with contacting clients. When a client does phone, HiGH call volumes is always the excuse. Stop hiding behind Covid and employ more call center staff, or at least get your online systems to work better.
I want my vehicle registration papers please.
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Replies (2)
Standard Bank's replyOfficial
23 Apr 2021, 23:40Dear JP,
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
**********
***********
Standard Bank's reply23 Apr 2021, 23:40
Official
Dear JP,
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
**********
***********
JP
JP P's updateReviewer Update
28 Apr 2021, 12:20You ask me to rate your service before anyone attempted to contact me. I do not think your auto response is work for you here. You are not doing a good job here.
JP
JP P's update28 Apr 2021, 12:20
Reviewer Update
You ask me to rate your service before anyone attempted to contact me. I do not think your auto response is work for you here. You are not doing a good job here.