ZK
Zandile K
1 reviews | Active since Oct 2018
02 Jun 2020, 09:23
No telephone techniques
Standard bank call center service is horrible. For two I have been calling their call center after speaking with a consultant they took my details and put me on hold for 40 minutes and they didn't even bother to get back at me or Atleast tell me that they are still busy on the background and I must hold on. Telephone techniques are not followed.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
02 Jun 2020, 11:38Dear Zandile Kwana
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply02 Jun 2020, 11:38
Official
Dear Zandile Kwana
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
12 Jun 2020, 13:25Dear Zandile
Thank you for posting your comments.
An email was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me on the below email.
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Kind regards
Whitney Marope
Complaint Resolution Centre
***
Standard Bank's reply12 Jun 2020, 13:25
Official
Dear Zandile
Thank you for posting your comments.
An email was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me on the below email.
***
Kind regards
Whitney Marope
Complaint Resolution Centre
***