No technical support

Greetings,<br> I'm a business customer with an ingenico merchant device and my business trade as Engen Naledi. Today, 31/1/2015 between 14h00 - 16h00 we contact the ingenico technical support to assist with a batch upload. we called the call centre number, made our selection and we were diverted to another mobile number. the same mobile number kept on ring and later the voicemail give us 2 other numbers which were also on voicemail. we run a business and accept cards as a means of tender in the shop, however, we were not able to process any transactions because the current batch was full. we were forced to request customers pay in cash and you could imagine that most were not happy with this arrangement and not withstanding that we lost out on others during this peak business period. the support number offered is useless and does not take into account that it negatively impacts our business. at this point I want little to do with ingenico because they do not care if we lose customers. a good service provider would have sent some to our site to assist us as we run a 24hour operation. also, I'm disappointed at Standard Bank for not affording us proper escalation channels.