NO TEAM WORK BETWEEN DEPARTMENTS + NO COMMUNICATION WITH CUSTOMERS = DOESN'T CARE ABOUT THEIR CUSTOMERS. (Especially in this time!!!)

I am addressing this complaint to Tania, the head of customer service. I am EXTREMELY upset and unhappy with Standard bank at the moment. I have phoned in more than 5 times in the last week to get my case resolved and it is still not resolved. I requested for a payment holiday end of April and it was approved. I phoned in a while after to request docments and you gave me an SLA of 7 - 10 working days. ( I still don't have it) First of all end of may came and my account was debited for my car. (25/05/2020) I don't know why as my request was approved. I phoned in that same day to request for a refund and a SLA was given to me of 5 days. After the 5 days, I phoned in 3-4 times trying to get this resolved and no one seems to give a ****! I then phoned in this morning and asked to be phoned back by 12pm today with feedback on what the HEL is going on and no one phoned me back?? Now I am posting this same complaint on all social media platforms because that seems to be the only way I can get someone in Standard bank to help me. THERE IS A REASON WHY I APP**** FOR THE PAYMENT HOLIDAY!!!