No suprises, i was expecting it

Good Evening. I want to keep Standard Bank extremely bad rating. For three things, dealt with a twitter account belong to the said company and none of our exchanges yielded positive results. Initially deal with a consultant at Sunnypark branch Thobile, when i go back i am told she is coming back on tuesday i have to wait for her. I could not believe it. My honest question, is Standbank system NOT accessible to all employees in the same rank or once you deal with one person you query is locked to that person`s name ? i have emailed Thobile my documents and no response from her. I note that there might have been attempts to call me but i have simplified this by asking for an alternative mail where i can mail the oustanding document but nobody gave such info.