No support when ******

on the 20th September 2019 I was using a Standard bank ATM in Pretoria Rosslyn when I was ****** off my bank card.I tried to use the ATM to Stop the card but the machine was not functional.On my way to wonderpark I got an SMS that R36000 was paid from the account to an unknown person.Upon arrival the bank had not opened as yet.When the bank opened I told the story to the person who assisted me at inquiery.The card was stopped an a new card was issued.She told me the money had not being cleared yet.It showed outstanding.I called the bank on the 21st,23rd to get the status of my case.I was told on the 1st October 2019 by Wayne that I should open a case or get an affidavit.I did that and forwarded to standard bankk ***** division by Email.On the 07th Standard bank called me to tell me my case was declined.