No Support for Professionals

Over the past few years I always received bad service from Standard Bank Prestige, my consultant was always too busy to suit my schedule and too busy to give me feedback in a reasonable amount of time. Thinking all banks are the same, I kept my account.<br> <br> This year I had multiple issues:<br> 1. Given the bad service and my increased banking requirements, I went to upgrade my account to Private banking, met a consultant in the foyer meeting room at Kingsmead and was never contacted again.<br> 2. I tried to increase my credit card limit. The call center could not tell me how much I qualify for but said that if I request an amount that does not get approved then I need to wait 3 months to try to increase again. How should I know what rules Standard Bank use to determine my limit.<br> 3. I requested for some of my missing statements to be mailed to me again, I was told I need to pay for this.<br> 4. After years, I received an email stating that my Prestige banker changed. So I mailed my new banker to setup a meeting to cover the above points, I never received a response.<br> <br> I subsequently moved to Investec and life is much better. Advice to those considering Standard Bank.