No support for online banking if you are not resident in SA.

No support by Standard Bank for South Africans currently resident abroad. I have for over 2 months tried to resolve issues with not being able to transact on my account electronically. Trying to contact the specialist help line for foreign residents resulted in a 15 minute “in the queue “ experience, this on an international call, totally useless as a support function. Sending emails to the secure customer services were responded to, where they asked for screenshots of the problem, that followed by a generic non- specific problem assessment with a maybe this, send FICA documents, or maybe that. Standard Bank then gives a dedicated mail address for for South Africans in the diaspora, well that mail address is a dead letter drop and clearly not monitored. Going back to customer services, mails are ignored. The initial contact has a customer complaint reference, but no follow through on customer satisfaction is conducted… a serious ISO violation. Bottom line, if you are unable to physically attend in a branch, Standard Bank has no effective support of their online banking product.