No Support During Lockdown!!
Are the Banks really assiting clients during the lockdown period. I am a small business owner and with my business being closed I have no income. I have tried to contact Standard Bank regarding my Home Loan telephonically, I have used all the e-mail adreses as published by them, but now 7 days later I am still to get any feedback from them. It is really sad that in times like this, this is the support we are getting from our Banks in SA. Why do they announce that they will assist clients if they simply do not.
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Replies (3)
Standard Bank's replyOfficial
31 Mar 2020, 10:22Dear Johan
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Standard Bank's reply31 Mar 2020, 10:22
Official
Dear Johan
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
's updateReviewer Update
31 Mar 2020, 10:42And here we go with the automated responses!!!
's update31 Mar 2020, 10:42
Reviewer Update
And here we go with the automated responses!!!
Standard Bank's replyOfficial
08 Apr 2020, 12:35Hello Johan Olivier
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and resolved on 02 April 2020.
Kind regards
Complaint Resolution Centre
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Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and resolved on 02 April 2020.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply08 Apr 2020, 12:35
Official
Hello Johan Olivier
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and resolved on 02 April 2020.
Kind regards
Complaint Resolution Centre
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***
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and resolved on 02 April 2020.
Kind regards
Complaint Resolution Centre
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