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george D

1 reviews | Active since Jul 2011

11 Nov 2024, 13:56

No Support

Emailed forex department maybe 49 times now . Still no response to an issue I have with a payment.. absolutely no support

0
Replies (5)
Standard Bank
Standard Bank's reply11 Nov 2024, 14:31
Official
Dear George

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team
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gD
george D's update11 Nov 2024, 15:29
Reviewer Update
Still no resolution. Just a generalized automated response !!!
gD
george D's update13 Nov 2024, 11:00
Reviewer Update
Wow .. still no resolution. I am really concerned about whether this bank is able to handle this issue . Are there capable individuals with knowledge employed here to do the task on hand ????? Emailed everybody I could from ... complaints to international service desk and the person tasked to do this ... frustrating ... 🤬🤬🤬🤬🤬🤬
Standard Bank
Standard Bank's reply13 Nov 2024, 12:28
Official
Dear George

We understand your concerns and frustration however our team is busy dealing this matter. We will reach out to you as soon as we receive feedback.

Once again our humble apologies for the inconvenience experienced with us.

Thank you 

 Kindest regards, 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply14 Nov 2024, 10:01
Official
Dear George

Our team has confirmed that final feedback has been provided and the funds have been credited yesterday.

We sincerely apologize for the inconvenience experienced.

Have a great day further.

Thank you 

Kindest regards, 
Standard Bank Hello Peter Team 
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