DM
Diana M

1 reviews | Active since Jan 2025

07 Jan 2025, 07:56

No stopping unauthorized debit deductions

*****ulent debit order by MTN reported more than a year ago. Following up on this monthly. Bank knows it is a *****ulent transaction, but can't stop it. How is it possible for someone to deduction unauthorized money from your account and the bank cannot stop it? They write it back every month, but this amount increased now to over R45000 a month. Who has that kind of money? So it is putting us in a cash flow pressure and bad credit situation. No one from the ***** department has been in contact. We have done everything our banker said. Reported to police, reported to MTN head office - still goes off

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Replies (1)
Standard Bank
Standard Bank's reply07 Jan 2025, 08:12
Official
Hi Diana

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, Standard Bank Hello Peter Team***