No Statements - Standard Bank Advance Account

Hi. I have app**** and received an Advance Account from Standard Bank during May 2016. Paragraph 4 - Statements of the Advance Account Agreement states that I will receive regular statements in relation to this account. To date I have not received one single statement. I have requested this statement from a branch before where I was told that the bank don't issue these statements. Further I have requested this from the Prestige Banking team on 26 July 2017, 4 October 2017 and then again on 27 June 2018. I keep getting a response that the banker is busy with consultation and there will be a delay in getting back to me. YET I never get any solution or response. Further I issued a complaint to customer service on 26 June 2018 and the original risk officer who issued me this Advance Account, which I pay every month BUT with no regular statements. If this matter is not resolved I will consider if this is improper financial conduct as surely financial customer need to receive regular statements.