No statements since I opened my *** Awesome No-service

Standard Bank Customer Services informed me: Please see response from the branch, "I’ve corrected the email address on Customer1st, however it was found that the statement instruction reflected as “collect at Branch” probably due to the conduct of the account. The same error message was received during attempt to update the delivery We will log an IT incident for further assistance."

My response: OK so Standard Bank decided that I must collect my statements from the local branch “probably due to conduct of the account”. 1. What type of conduct are you referring to? 2. Since what time/date has this arrangement (collect at Branch) been in place? Was this since I opened the account? 3. Why was I not informed about this arrangement by Standard Bank 4. What about my enquiry about the amount that I already had paid back to Standard Bank?

Please note I’m going to paste your feedback as well as my response on HelloPeter again.

Regards Cassie