No statements received after numerous requests

I have a RCP with Standard Bank. To date the only statements I have received are when I have gone to the branch and requested one. I have tried numerous times to get them to email me my statements. I have even gone to the branch (on 23 March 2018) and was told that my email address was some random email address I have never heard of (So I wonder who they have been sending my personal information too!). The Lady then struggled to update the system and finally said that my email address has been updated. Well to date I have still not received any statements and it has now been almost 6 months! I refuse to go to the branch yet again to sort out an issue that should not even be an issue at all.