No Statements - no service - no response

Good day - I found out that Standardbank listed me as default payer on my account 04 091 963 3 for R573 - I Paid R600 on the 12.06.2015 after complaining with Standardbank Call Centre for not sending statements. I never know what is going on in my account. I again paid R300 on the 02.07.2015. My car had blown a Headgasket and due to standardbank listing me as late payer I can not get a loan for a new car. I am not happy at all with standardbank. I left Standardbank in 2009 already will all my main accounts due to poor service. I am not unwilling to pay my account - but please just supply me with a statement every month that I can see what is going on in my account. - when the call centre agent phoned me in June - I requested a statement - His words to me is - he is just phoning me and does not work with the statements - its another department. I am very very very upset. Rectify my credit profile immediately