No statements, no response

After realising that we are not receiving monthly statements for our home loan (both were under the impression that the other is getting it), I requested it along with our amortisation schedule. I am yet to even be contacted, never mind this basic service being delivered. May I remind Standard Bank that they are in contravention of FAIS legislation on this point...we are entitled to statements. Standard Bank had better email me the requested documents urgently, or I will escalate this matter of non-compliance to the FAIS ombud. Also ensure that we receive this monthly from here on, like it is supposed to be sent!<br> We also requested assistance a few months ago already with having it changed to an access bond, so that we may monitor the account through internet banking and transfer additional amounts into it. This never realised, despite having been contacted by the call centre. How many more months do we have to wait for that?