SA
Sid A
1 reviews | Active since Dec 2011
07 Jun 2021, 05:37
No statements and response to emails
I have been trying to get a bank statement for my tax free account from Standard Bank Kenilworth for 3 years now. I have emailed them online, been in to the bank on four different occasions and have even checked all my details with no joy. Now they just ignore my emails. I have currently no idea of my balance and the call centre is not helpful. I also get no reply from their automated email system. Thank you Standard Bank for your really poor customer care and for treating me like an idiot.
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Standard Bank's replyOfficial
07 Jun 2021, 23:59Hello Sid
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply07 Jun 2021, 23:59
Official
Hello Sid
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***