No Statement Received

I openened a Market Link Account with Standard Bank at the end of August 2015. I requested that my statements be sent by email. To date I have not received one single statement despite the fact that the staff at my local branch (White River) made countless attempts to get the situation resolved. They eventually lodged a complaint with the complaints dicision. Towards the end of December I got a call from Ephraim who assured me that the situation had been resolved. If I did not receive a statement at the end of December I was to contact him by telephone (***). As no statement arrived I telephoned him on the 11th of January. He said he would look into the matter and get back to me. However despite leaving a number of messages, I heard no more from him. On the 22nd of January I lodged a complaint. I was again referred to Ephraim, who eventually left a voice mail message which I could not make sense of. I receive all my statements and accounts via email and never have a problem, so why is it so difficult to get a Market Link Statement. I hope this complaint is dealt with by someone in a senior position very soon.