No Standards bank

This and many other businesses in SA have fired staff and handed over service to automated answering machines. I have been listening to one such for the past 30 minutes. Each time a human has come on they listen to my voice then refer me to another machine. I ve been trying to get the bank sort out an international transfer I made 2 weeks ago and the bank doesn't have a clue how to solve it. In the meantime they have charged me for the transfer which they promised would conclude in three days. Despite my email enquiries physical visit to The Glenn and Rosebank branches the bank is as helpful as Bennie McCarthy coaching the Proteas. Businesses must stop copying what other businesses have done