CG
Chantelle G
1 reviews | Active since Jan 2021
11 Mar 2021, 19:57
No standards!
Terrible service from standard bank home insurance. Its day 4 plumbers have not been to sort out leaking pipes. My ceiling is getting damaged further. It takes up to 10minutes before your call gets answered. Numerous emails sent no response. The plumber was allocated on day 3, did not call to set up date for repair, o tried calling the number listed, it does not exist. Terrible service
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Replies (3)
Standard Bank's replyOfficial
11 Mar 2021, 22:14Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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*** (fax)
Standard Bank's reply11 Mar 2021, 22:14
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
CG
Chantelle G's updateReviewer Update
12 Mar 2021, 08:0421/020614
21/021781..claim numbers
Day 5
Plumber still not allocated
21/021781..claim numbers
Day 5
Plumber still not allocated
CG
Chantelle G's update12 Mar 2021, 08:04
Reviewer Update
21/020614
21/021781..claim numbers
Day 5
Plumber still not allocated
21/021781..claim numbers
Day 5
Plumber still not allocated
CG
Chantelle G's updateReviewer Update
12 Mar 2021, 08:1020 years of being a loyal customer
Not once was this claim followed up
When i call you have to wait for ages to get through.
Your apology means nothing if you are not going to align it with action.
My house has a damp smell
The ceilings in the bedroom is damp
Walls are damp
Not once was this claim followed up
When i call you have to wait for ages to get through.
Your apology means nothing if you are not going to align it with action.
My house has a damp smell
The ceilings in the bedroom is damp
Walls are damp
CG
Chantelle G's update12 Mar 2021, 08:10
Reviewer Update
20 years of being a loyal customer
Not once was this claim followed up
When i call you have to wait for ages to get through.
Your apology means nothing if you are not going to align it with action.
My house has a damp smell
The ceilings in the bedroom is damp
Walls are damp
Not once was this claim followed up
When i call you have to wait for ages to get through.
Your apology means nothing if you are not going to align it with action.
My house has a damp smell
The ceilings in the bedroom is damp
Walls are damp