mK
meyer K
1 reviews | Active since Apr 2013
05 Nov 2024, 13:09
No Standard...Bank
I own a business and urgently need to buy a vehicle. However, due to a lack of updates from the credit bureau since March, my credit report doesn’t reflect my payments, which is preventing me from making any purchases.
I contacted Standard Bank, and they confirmed that all my payments are up-to-date, even providing a statement. But when I asked them to report this information to the credit institutions, they requested bank statements dating back a full year. This is highly unprofessional—it feels like I’m being asked to fix an issue caused by their oversight.
After this experience, I’m definitely moving all my accounts away from them. I wouldn’t recommend doing business with them.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
05 Nov 2024, 13:35Dear Meyer
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Nov 2024, 13:35
Official
Dear Meyer
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
mK
meyer K's updateReviewer Update
09 Dec 2024, 10:47Thank you for the great service in handling my complaint
mK
meyer K's update09 Dec 2024, 10:47
Reviewer Update
Thank you for the great service in handling my complaint
Standard Bank's replyOfficial
09 Dec 2024, 10:56Good day Meyer,
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review.
It means the world to us and to our entire team!
We look forward to serving you again soon!
Kind regards,
Standard Bank Hello Peter Team
***
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review.
It means the world to us and to our entire team!
We look forward to serving you again soon!
Kind regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Dec 2024, 10:56
Official
Good day Meyer,
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review.
It means the world to us and to our entire team!
We look forward to serving you again soon!
Kind regards,
Standard Bank Hello Peter Team
***
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review.
It means the world to us and to our entire team!
We look forward to serving you again soon!
Kind regards,
Standard Bank Hello Peter Team
***