No Standard Bank, we expect better

I am managing a small travel company. Towards the end of 2019 we opened a CFC account, covid happened and there was no use for this and during Feb 2024 we requested for this to be closed. 21 Jan we app**** for a CFC account to be opened, to be advised 05 March that the original account was re opened. We invoiced a client in US $, could not access the funds and it was returned to the client, and we had to explain why. The number of emails, tel calls to the local business banker at the Helderberg branch did not solve the problem. Even when this was escalated to e mails addresses supp****, no joy, and could not bother to get in touch. Unless you are tone deaf, you should realize that this client is not happy with service. We are running out of time to pay creditors in $. I really tried all avenues, to hit a wall with no success, nor interest it would appear. Is there ANYBODY that can assist ? This account was opened in 2000.