JG
Jan G

1 reviews | Active since Nov 2015

21 Nov 2015, 12:42

No Standard Bank u-count in spite of poster

I asked the petrol attendant at Caltex-Boerefort if Standard Bank u-count is available. Not one of the two or more attendants knew anything about it. I proceeded to show the attendant the u-count Poster in the window. Nobody reacted. I then asked the attendant in the Kiosk to look at the poster and said it should not be there if u-count is not available.<br> <br> He answered in such a way that I could not understand a word. I asked for the manager and he was not there. I asked for his name and they could not provide it to me. After I have lost my temper they gave me the name of Hennie du Toit but could give no further information. <br> <br> I had to pay by VISA since they could not or refused to inform me regarding u-count.

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Replies (1)
Standard Bank
Standard Bank's reply23 Nov 2015, 14:04
Official
Hello Jan@Peter,



Thank you for your posting.

We apologise that you have experienced this incident.

Your comments have been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards

Complaint Resolution Centre
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