MP
Marna P
1 reviews | Active since Apr 2018
29 Feb 2024, 16:27
No Standard Bank
I tried to make an ETF this morning but Standard Bank had a system error. It took me 30 minutes to eventually make a successfull payment. Went onto my Mobile Banking App a few minutes ago and have noticed that my immediate payment option is not available. I have been trying to on the line for 15minutes with no answer. The irritating music is making me even more tense. Why was immediate payment option removed from my app?
Helpful (0)
Replies (6)0
Replies (6)MP
Marna P's updateReviewer Update
29 Feb 2024, 16:36No point calling Standard bank image.png 48.06 KB
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48.06 KB
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Marna P's update29 Feb 2024, 16:36
Reviewer Update
No point calling Standard bank image.png 48.06 KB
Remove
image.png
48.06 KB
Standard Bank's replyOfficial
29 Feb 2024, 16:37Good day Marna
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Feb 2024, 16:37
Official
Good day Marna
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
MP
Marna P's updateReviewer Update
29 Feb 2024, 16:52I have been holding for Standard Bank in the hope that someone will answer for 40 minutes. They clearly have an auto reply on Hello Peter but unfortunately no customer service what so ever. This is beginning to border on rediculous.
MP
Marna P's update29 Feb 2024, 16:52
Reviewer Update
I have been holding for Standard Bank in the hope that someone will answer for 40 minutes. They clearly have an auto reply on Hello Peter but unfortunately no customer service what so ever. This is beginning to border on rediculous.
MP
Marna P's updateReviewer Update
29 Feb 2024, 17:0150 Minutes and no answer... getting dangerously close to one hour
MP
Marna P's update29 Feb 2024, 17:01
Reviewer Update
50 Minutes and no answer... getting dangerously close to one hour
MP
Marna P's updateReviewer Update
29 Feb 2024, 17:15I am a Standard Bank Business client. The number on my profile provided by Standard bank is for private clients. After holding on for more than an hour I started searching for more numbers only to find the number provided by the bank is wrong. The Business number will only be answered between 9 am and 5 pm. If I had the correct information I actually might have stood a chance to speak to a call centre agent. I do not think they eploy customer service agents.
MP
Marna P's update29 Feb 2024, 17:15
Reviewer Update
I am a Standard Bank Business client. The number on my profile provided by Standard bank is for private clients. After holding on for more than an hour I started searching for more numbers only to find the number provided by the bank is wrong. The Business number will only be answered between 9 am and 5 pm. If I had the correct information I actually might have stood a chance to speak to a call centre agent. I do not think they eploy customer service agents.
Standard Bank's replyOfficial
29 Feb 2024, 17:16Good day Marna
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Feb 2024, 17:16
Official
Good day Marna
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***