NO SOLUTION
UNNCESSARY CHARGES ONGOING MU PRIMARY SMS CHARGES
Standard Bank you are ***********. This is the 5th month with SOLUTION I have the Elite account since 2015 to my knowledge I pay a fixed monthly fee of R115 which should cover all electronic transactions.
To my surprise am I now BEING charged MU PRIMARY SMS R9.90 (JAN 2024), R17.10 for Feb & March. On the 12th March I was charged a CASH WITHDRAWAL FEE of R24.00. WHAT IS THE PURPOSE OF PAYING FIXED MONTHLY FEE OF R115???
Please note that the option MyUpdates to receive MyUpdates notifications via the app its off so what am I being charged???
DO NOT REFER ME TO THE BRANCH, NO ASSISTANCE FROM THEM. WHY MUST I BEG YOU TO DO YOUR JOB, ITS A SIMPLE REQUEST.
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Standard Bank's replyOfficial
03 May 2024, 07:01Dear Sphelele
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 May 2024, 07:01
Official
Dear Sphelele
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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