Hellopeter
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CM
Charmaine M

1 reviews | Active since Dec 2021

07 Jun 2023, 09:05

No SMS for lotto purchased

Once again, I bought a lotto ticket last night and have not received my sms confirmation. Why? I also was told previously that this would be investigated but have had no feedback as to why this is happening. It’s very unsettling

0
Replies (4)
Standard Bank
Standard Bank's reply07 Jun 2023, 09:07
Official
Hi Charmaine

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team*** 
CM
Charmaine M's update07 Jun 2023, 09:38
Reviewer Update
I’m waiting
Standard Bank
Standard Bank's reply07 Jun 2023, 09:40
Official
Hi Charmaine

Our team will get back to you.

Kindest regards, Standard Bank Hello Peter Team*** 
Standard Bank
Standard Bank's reply12 Jun 2023, 14:45
Official
Hi Charmaine

We hope you're well.  We made three attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when the convenience time is to contact you and provide feedback. In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.  Kindest regards, Standard Bank Social Media Team***