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Caroline H

1 reviews | Active since Mar 2011

06 Feb 2020, 16:39

No shame!!!!!

27 January 2020......this bank got not proper system and just lies !!!!!!!!!!!!!!!!!!!! for month we struggle with cards and accounts that was stop and declined for no reason for we are overseas. so last year we were told it was all fix ...and guess what... back to square one... and the biggest joke its it was for less than R200 declined... WAKE UP !!!!!!!!!!!!!!!

This is the reply and till today. NO ONE Contacted me to sort the issue!!!!!!!

06 Feb 2020, 14:04

Dear

Thank you once again for posting your comments.

We refer to your previous reviews and can confirm that feedback was provided to you.

Kind regards

Complaint Resolution Centre ***********

So where is my feedback and service.. The only feedback I got was on here!!!!

DISGRACE!!!!!

0
Replies (2)
Standard Bank
Standard Bank's reply07 Feb 2020, 07:11
Official
 
Hello Caroline
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support  
 
Kind regards 
 
Tshilidzi Mulaudzi
Complaint Resolution Centre
********** 
********** (fax)
*********** 
Standard Bank
Standard Bank's reply14 Feb 2020, 14:27
Official
Hello Caroline

We refer to your previous reviews and provided you with feedback.

Kind regards

Complaint Resolution Centre