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ntwanano M

1 reviews | Active since Sept 2015

11 Jul 2018, 11:32

No settlement letter

I have been calling the home loan for a week regarding the settlement letter and I was told there's no settlement letter. That's the first time in my entire life hearing that there's no settlement letter and I always receive letter with outstanding amount so I'm confused now. Can I have the letter I want to settle my late husband's estate.

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Replies (2)
Standard Bank
Standard Bank's reply11 Jul 2018, 11:42
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply13 Jul 2018, 12:14
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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