No servive to their customers

Taken out an warranty policy in Jan.2015. after more than one call to ask for the written contract no response .To day I spend more than one hour to try and cancel the policy. No response all you do is press buttons on your phone. When you do get an consultant you are just drop off the line.<br> <br> Are the people trained or is it affirmative action in South Africa all over. <br> Off course the reaction of all the banks in SA are the same. no service.