No services

My card was ******. Phone the lost and ****** card division. Took me a half and hour to get trough to cancel my card. In the mean time, they withdraw money out of my account. They transferred me to the ***** division I hold on for 16 minutes and my call was dropped. Try to phone them again no answer. This is the worst service I've received. I still not able to report the case to ***** division due to no service or no answer of phone call.