NO SERVICE WITH ***** DIVISION

I had ***** on my internet banking. The minute I got the sms - I called the Standard Bank ***** division and they were fantastic. That is where it all ended. I had to report it to the police and then email everything to ***** division. I did that and you dont get an email to say it is received, you dont have a phone no to phone to follow up. You just have to wait and stress what is happening. Two weeks after I got a lady call me Mary from Standard Bank who has been given the case to work on. Tel no. ***. I have trying this number for almost a week and it just rings or it is engaged. HOW DO YOU GET ANY FEEDBACK OR ANSWERS. THIS REALLY IS NOT CUSTOMER SERVICE AND I HAVE ALL MY PERSONAL INVESTMENTS, BUSINESS ACCOUNTS WITH STANDARD BANK.