No Service Whatsoever - ***********

I have been trying to get a cession cancelled on a ceded policy. I went to the Standard Bank Nigel branch and was informed by the clerk she has never done anything like this but would email Head Office. No response from them. I have been given 6 numbers to call and have spoken to 11 people, without success!!! Everyone I speak to is *********** and has no clue as to what is required. I'm glad these calls are supposedly recorded, this will show the level of incompetence and ignorance. I have sent detailed emails including all information required, more I can not do. I get shunted from one department to the next without success!!! Pulling my hair out!!!