No service whatsoever!!

I am unemployed - went into a branch to have the account closed because I would not be able to afford the bank charges _ I was advised I could not do so until all fees were paid up to date which I understood. However, I asked to make payment arrangements to pay it off whilst unemployed and then also to close the account so no further bank fees could be charged. I was told that was not possible - I am still unemployed and now the amount to be paid is completely out of my capacity to settle. How can this help if the account cant be suspended or closed until I am employed. The amount increased by the month. If Standard Bank is supposed to be client centric how does this approach speak to that. Please close this account so that the amount owing does not increased and I can commit to start paying it back. This response is totally unacceptable.