1 reviews | Active since Oct 2016

22 Oct 2016, 13:37

No service whatsoever!

<p>I have had the same problem for about 8 months now, have complained numerous times and still nothing gets done! I'm at my wits end! </p> <p>Every month I receive an sms stating that I have exceeded my credit limit on my credit card account when my account is paid on time every month and in credit.</p> <p>Every time I call to find out what is going on I get a different excuse from Standard Bank. </p> <p>I have logged a complaint with reference number: ********** 650. Spoke to Praveen who promises to contact me on the same day with a resolution. This month is now the 3rd month, since Praveen promising me that I will no longer receive these smses, that I have once again received the same sms. Does anyone actually work at Standard Bank or better yet, does anyone actually know what they are actually doing there???????????????????</p>

0
Replies (1)
Standard Bank
Standard Bank's reply24 Oct 2016, 11:23
Official

Good day Claudia Dias

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***