1 reviews | Active since Dec 2016

04 Dec 2022, 14:10

NO SERVICE URGENCY

I logged a call for our card machine. They came to exchange it. Two days later another problem, logged another call, to which they rep**** they would be come out. That was supposed to be 2/12/22. To date no one has been there again to sort this out. It is appalling that a business client can be treated in this manner. Standard bank sort out your problem or we will change to an institution that at the very least supply support and doesn't make us lose business. This is unacceptable.

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Replies (1)
Standard Bank
Standard Bank's reply04 Dec 2022, 15:05
Official
Hi Nikki

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team***