No Service to New Customers

Private Banking Standard Bank, about 6 Months ago I tried to open a Private Banking account, and due to waiting 8 weeks for me to receive my Cheque Card as well as the stupid Excuses that the Department offered me, I closed the account before it was even used. Now 6 months down the line I tried to open the Private Banking Account again, on the 4th I made contact with the department, and they said they would call me back, I'm waiting, again I call on the 5th and again they said they would call me back, I'm still waiting, today I called again, and yes I'm still waiting for them to call me back.. IS THIS HOW YOU TREAT CUSTOMERS. Some advice if you looking to get new customers a little customer service goes a very long way