No service to a customer

I have been calling Standard Bank, Savings and Investment unit from 8am. without success. My call has been forwarded so many times every time holding for about 20 minutes without them picking it up. This is uncalled for. The last call I have explained this to a consultant who also wanted to forward my call. She insisted that they are available, I have been listening to their sickening music for more than 15 minutes now. Standard Bank this is unacceptable.

I have even went to the WonderPark branch after many attempts of calling, the queue was very long!