No service Standard Bank.

This is the 4th time I am on your site complaining about Standard Bank. I have been asking, since the beginning of this year for my monthly credit card. The last complaint was answered by Tambuki *****ba on 29 June. She said she had definitely arranged with the card division to send my statement. When nothing was received I wrote to her, twice asking for my statement but got no reply. I have just gone through my card purchases on my app and there are many which I cannot remember making and appear to be *****. Is this why the bank refuses to send me statements? Is there perhaps an ombudsman I could ask for help?