NO SERVICE STANDARD BANK

I lodged a complaint on 3 July 18 and again on 3 September 18 regarding my monthly statements and the MYUPDATES, on 9 July i received my account statements for the months i complained about and that was that. Till now no statement for period 5 July 18 - 5 August 18, and on MYUPDATES i dont get sms notification everytime for transactions that is over R100. As it is put out in the Pricing Guide, all these are included in the "FIXED MONTHLY SERVICE FEE" thats costing me R100,88 and still i dont get what i pay for. 3 September 2018 at 03:59pm Sithole, Nkululeko N , rep**** with Subject : Ref ********** 061, addressing me as Miss Pillay, i have written a replay on 4 September 2018 and still no word from Standard Bank, to make it clear to Standard bank, i am mr H.W van der Merwe. I am now fedup with Standard Bank ignoring me and i think its time to lodge a formal complaint against Standard Bank that's *****ing my money for not delivering this service to me.