No service- Somerset Mall branch
My firm is trying to open an Estate late account with your Somerset Mall branch.
This branch does not accept walk-in clients for estate late accounts. An appointment needs to be scheduled.
However it is impossible to reach this branch telephonically. The only working phone number is linked to head office and when they answer they try to transfer the call.
The only thing that ever happens is to be on hold for approximately 20min before the call gets disconnected.
How do we need to schedule an appointment in order to open this account?
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Replies (2)
Standard Bank's replyOfficial
27 Oct 2021, 13:51Dear Maartin O
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply27 Oct 2021, 13:51
Official
Dear Maartin O
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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's updateReviewer Update
27 Oct 2021, 14:44So what is the solution? How do we get an appointment?
's update27 Oct 2021, 14:44
Reviewer Update
So what is the solution? How do we get an appointment?