sD
sonja D
1 reviews | Active since Jun 2019
17 Aug 2020, 18:50
NO SERVICE SHOCKING AND DISSAPOINTED
I have been a client with Std Bank for many many years. I need an overdraft facility for 6 months. I cannot believe the lack of service in this regard. 2 calls each one telling me I am asking for a ptoduxt i know nothing about. I phoned the sercvice centre 2 weeks ago telling them need overdraft nd getting no help. Shocking and very dissapointed.
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Replies (4)0
Replies (4)
Standard Bank's replyOfficial
17 Aug 2020, 23:40Hello Sonja
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply17 Aug 2020, 23:40
Official
Hello Sonja
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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sonja D's updateReviewer Update
19 Aug 2020, 16:04and still i wait - received a mail from Santana on Monday morning asking what time would be convenient, i rep**** and said after 2 - i am still waiting two days later. last time i app**** for an overdraft it took 5 minutes - 2 weeks must be a new record . beyond disgusted.
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sonja D's update19 Aug 2020, 16:04
Reviewer Update
and still i wait - received a mail from Santana on Monday morning asking what time would be convenient, i rep**** and said after 2 - i am still waiting two days later. last time i app**** for an overdraft it took 5 minutes - 2 weeks must be a new record . beyond disgusted.
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sonja D's updateReviewer Update
20 Aug 2020, 16:22and still nothing clearly I am not important enough or worthy of assistance, i am left speechless
clearly Standard Bank do not value me or my business.
clearly Standard Bank do not value me or my business.
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sonja D's update20 Aug 2020, 16:22
Reviewer Update
and still nothing clearly I am not important enough or worthy of assistance, i am left speechless
clearly Standard Bank do not value me or my business.
clearly Standard Bank do not value me or my business.
Standard Bank's replyOfficial
31 Aug 2020, 10:35Dear sonja delport
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply31 Aug 2020, 10:35
Official
Dear sonja delport
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***