NO SERVICE SHOCKING!

On Saturday 14 November my mother-inlaw , Mrs AM Sevenster, was ****med at their ATM at Fruit and Veg City Vanderbijlpark. Bystanders assist her to contact the bank and the card was stopped. But by then R10 000.00 was "withdrawn" from her account. There were no money issued by the machine. Footage was made available by the surrounding business which show that no money was issued.

She went to the branch on Monday 16th to the branch directly and to report and get a new card. Standard Bank issued her a reference service request number ***. Which according to them has subsequently been resolved. Up to now there was no response or reason for how the issue can be resolved.

She also have a provided them with a Case number by SAPS. SAPS confirmed that they could trace the vehicle and have spoken to the owner in which the ******* left.

She went back again to the bank today to enquire and the branch just say they cannot help her... They gave a her two number to contact. *** this number has changed, ***. The answering service only states that their office hours is Monday to Friday from 8 AM to 5 PM.

We contact *** and the consultant said she is also unable to assist and transferred her to the same answering service.. Is this how Standard Bank treat the elderly? Sending them from pillar to post? No feedback, no explanations no HELP. Surely the bank can trace where the funds have been transferred to if not money came out of the ATM.

This is absolutely SHOCKING!