No service received!

I had an emergency and since I was doing transactions after banks were closed I then called the \Customer care call centre"...I had to buy airtime twice since I kept waiting and waiting and thrice when the ivr said they transferring me to an agent they dropped my calls...I am very disappointed in their service I didn't get... luckily thank God i was not in a situation where my card could have been copied...can't imagine what could have happened as I couldn't get help."""