no service provided and no feedback on queries

i had queries around a security that was suppose to have been lifted 5 years back. It took me since October 2014 up to now to get it lifted . In this time no feedback by anybody until I went into the bank. Been send from one person to the next without help. <br> <br> Needed feedback on business account 8 weeks afterwards no feedback<br> <br> DO NOT SIGN ANY SURETY AT STANDARD BANK YOU WILL REGRET IT FOR THE REST OF YOU LIFE